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Returns or exchanges of merchandise must be like-new (unused) condition, in the original packaging (if applicable) and within 30 days of purchase, with original receipt for a replacement or a refund, unless otherwise specified. Some orders over $300.00 may incur up to a 5% restocking fee.
Any original purchase made by check must be verified as “cleared” before a refund check will be issued. Refunds via credit cards may take up to 7 days for the return to reflect in your account, depending on your bank’s processing time. For oversized items requiring carrier freight returns, you will be responsible for all return shipping charges. Please contact our office at 1-800-475-7867 or email us RMA@DicksonBrothers.com with any questions, concerns, or comments.
You may start the Refund/Return/Exchange process through our customer Portal.